Disputes Tribunal tells Air NZ to refund passenger for services cut due to Covid-19

The Disputes Tribunal has reportedly told Air New Zealand to refund a passenger for flights the airline cut for reasons linked to Covid-19. In a recently released disputes tribunal decision, referee Nicholas Blake found the airline to be in breach of its customer guarantee. The customer was entitled to a refund because the changes were operational decisions which were within Air NZ's control, and the airline wasn't able to transfer the customer to another service because he wasn't… (www.stuff.co.nz) Altro...