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While officially no longer recognized, it is still very much in place in the minds of Indians. This is the system where strata of society form that do not allow penetration upward of the lower ranks. A low caste person would clean the plane, but a high caste person would fly it. Persons of higher castes also bring with them a sense of nobility of their position, and can react to challenges by low caste persons with everything from condescension to argument, to fist fights.
This pilot felt his caste had been insulted to the point that corporal punishment of the engineer was necessary.
India is an incredible place. Some would argue that it was the cradle of civilization for Europe. What ever purpose the caste system served in ancient India has no place in the modern world. Just like racial or religious discrimination the caste system is a disease on diversity needed to have a great society.
The passengers had to spend a day in Bombay, with hotel expenses paid by the airline. I don't understand what is the problem, being such a paradise.